18 January 2023

Assertiveness Skills

Microsoft Teams Online Delivery
Wednesday 18th January, 2023 09:00 - 12:00

Course Details

Assertiveness is often wrongly confused with aggression.

Assertiveness is the ability to communicate thoughts, feelings and ideas, both positive and negative, in an open and honest way, which does not abuse your rights or the rights of others.

During this 3-hour session you will learn to be able to recognise the difference between assertive, passive and aggressive behaviour and identify the tools they can apply to ensure the appropriate assertive communication skills required in different situations.

You will acquire practical techniques which will increase their effectiveness and productivity, and help them gain control of daily activities.

NOTE: MS Teams URL link will be available in your dashboard by clicking ACCESS TRAINING in the upcoming courses tab after confirmation of booking.

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Sorry, this course has already been. You can view all of our training courses on the training page.