Course Details

Assertiveness is often wrongly confused with aggression.

Assertiveness is the ability to communicate thoughts, feelings and ideas, both positive and negative, in an open and honest way, which does not abuse your rights or the rights of others.

During this 3-hour session you will learn to be able to recognise the difference between assertive, passive and aggressive behaviour and identify the tools they can apply to ensure the appropriate assertive communication skills required in different situations.

You will acquire practical techniques which will increase their effectiveness and productivity, and help them gain control of daily activities.

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