Privacy Notices and Data Protection

Privacy Notices and Data Protection – Durham County Council http://www.durham.gov.uk/

What we collect

We collect your personal data in a variety of ways, for example, when you create an online customer account, fill in a form (online or paper), speak to us on the phone or face to face.

When we no longer require your personal data, it is deleted according to our retention guidelines.

Data collected by us is generally processed within the UK and the EEA, and meets UK government security policy.

The data we collect can include the following:

• Name and contact details: we collect your name, address, email address, phone number and similar contact details to help provide you with services and to contact you in relation to those services. If you have given specific permission, we also use these for marketing purposes for services/events provided by us or by others in the local area. If you have given specific permission for third party marketing, we may also pass this data to third parties for carefully selected marketing relevant to you.
• Demographic data: this can include age, gender, nationality, race, religion, sexuality, disability and ethnicity in order to fulfil our obligations under the Equalities Act 2010. This data is not personally identifiable and is managed separately from other data. We also use aggregated data from other services to inform our planning of services. We cannot identify individuals from the data, but it will include matters such as health, police information and financial information.
• Device and usage data: when you connect to us online, we collect data about pages you have visited, completed actions, error messages, device operating system, region and language settings. This data do not allow us to identify you, and is used to improve our services.
• Preferences and account data: if our systems include the ability to create accounts using a username/password. If you have created an account, we may store data in all the categories referenced elsewhere on this page, including sensitive data, with your account. This allows us to retrieve this data to auto-fill forms for you and present you with data about your past requests to us. Some systems may allow a guest logon or anonymous requests. You cannot retrieve history under a guest logon.
• Financial data: if you would like to apply for or pay for services online, we will need your financial information which is added to secure third party systems. We also collect data about income, outgoings, savings and assets owned in order to provide services to you. These include matters such as benefits and provision of social care. We additionally receive financial data about you from third parties e.g. credit rating agencies.
• Health and care data: if you are using one of our health or social care services, we collect data about your health, including medical conditions and disabilities which we need to provide that service to you. We additionally receive health data about you from third parties such as your healthcare provider eg NHS under a series of multi-agency sharing agreements. If you are an adult receiving social care support from us, then the NHS may share your NHS number with us. This is so that both organisations are using the same number to identify you whilst providing your care. We will use this number when sharing information with health colleagues including GP’s, hospitals, community matrons, district nurses and social care practitioners.

How we use it

We use data about you to provide you with services, communicate with you, to plan our services, and to personalise your experience:

• providing services to you: this includes charging for services and collection of taxes eg collection of council tax
• communicating with you: this includes replying to requests you make, explaining how your services work, confirming competition prizes
• planning our services: this includes helping to plan our current and future services, eg the best places to offer a service, and is often anonymised (data from which you is not personally identifiable)
• personalising your experience: allowing us to show you services that are relevant to you
• legal requirements: eg for the prevention and detection of crime

We will not direct market to you unless you give us your specific consent.

How long we keep it

Our summary retention guidelines show how long we will hold different types of data: Retention guidelines – at a glance (PDF, 109.1kb) . Please contact us if you would like to see our full retention schedule.

Reasons we share data

We share your personal data with a range of organisations to provide you with services, plan services and to ensure that crime is prevented or detected.

• Third party organisations delivering services on our behalf: this sharing is covered by agreements to maintain your privacy to the same level as we require of ourselves, and data shared is strictly restricted to that necessary for delivering services.
• Central government, health and social care, police: we share data with these organisations, as required by law, for the delivery of service, prevention and detection of crime, public health, safety and service planning. Where sharing is not required by law, it is covered in our privacy agreements with you.
• Children and adult services professionals: we only share information with professionals who are directly involved in providing services, support, care or treatment to you. This may include doctors, nurses, teachers, care workers, social workers, foster carers or family workers.
• Marketing: we will only share your details with 3rd parties to send you direct marketing, if you have given us your express consent.

How to control your personal data and your rights

To find out more about your rights, and how you can control your personal data see our Find out what information we hold about you page.

Cookies

A cookie is a small piece of code that can be stored on your computer, phone or whatever you use to surf the Internet by the websites you visit. Cookies have many uses, which may include storing information about you. Find out more information about the cookies we use on our website.

Your customer accounts

We have several systems (portals) that allow you to register to use them and create an account. These includes our customer services account, planning portal and parent portal.

Registering with one of these portals allows us to simplify your access to our services. By storing your personal data in the accounts we are able to automatically fill in basic data about you and your circumstances so you don’t have to do it more than once. By linking your accounts from our internal systems, we can show you information from these systems and make it easier for you to manage your relationship with us.

We are revising our portal information and it will be updated very shortly.

Security

We use a variety of techniques to ensure the privacy of your personal data and protect it from unauthorised disclosure or access. These include physical security, encryption at rest and in transit, multi-factor authentication and intrusion detection systems.

How to contact us

We will update this privacy information as required. If there are significant changes we will notify you either by a notice when you logon or directly sending you a notification. We encourage you to periodically review this statement.

Our registration number is Z1808275.

If you want to get in touch with us about anything on this page, please contact us. http://www.durham.gov.uk/enquiries

Privacy Notices

We have a wide range of purposes for which we gather data, all aimed at providing you with the best possible service. Every time you are asked to submit personal or sensitive data to us, you should be made aware of the privacy notice relating to the service you receive from us.

Below is a list of all our privacy notices. If you can’t see the one you need, contact us. http://www.durham.gov.uk/enquiries

Business:

• Privacy notice – Best Bar None (PDF, 34.7kb)
• Privacy notice – Bishop Auckland HAZ (PDF, 41.6kb)
• Privacy notice – building control (PDF, 35.3kb)
• Privacy notice – Business Durham (business space team) (PDF, 43.8kb)
• Privacy notice – Business Durham (opportunities programme) (PDF, 87.8kb)
• Privacy notice – business rates (PDF, 39.9kb)
• Privacy notice – Chartered Institute of Environmental Health (training) (PDF, 54.0kb)
• Privacy notice – child employment (PDF, 33.8kb)
• Privacy notice – Community Led Local Development (CLLD) funding
• Privacy notice – Digital Durham (PDF, 35.1kb)
• Privacy notice – Durham Employment and Skills (PDF, 37.2kb)
• Privacy notice – land charges (PDF, 29.3kb)
• Privacy notice – licensing – European Services Licence (PDF, 61.6kb)
• Privacy notice – licensing – taxis (PDF, 64.8kb)
• Privacy notice – Powered by People website (PDF, 31.8kb)
• Privacy notice – procurement (bidding organisations) (PDF, 54.7kb)
• Privacy notice – retail support (PDF, 40.9kb)
• Privacy notice – safety advisory group (PDF, 58.6kb)

Children and Families:

• Privacy notice – Aycliffe Secure Centre (PDF, 33.9kb)
• Privacy notice – child employment (PDF, 33.8kb)
• Privacy notice – children and young people’s network (PDF, 31.5kb)
• Privacy notice – DurhamWorks (PDF, 77.6kb)
• Privacy notice – early help and stronger families (PDF, 35.7kb)
• Privacy notice – fostering and adoption (PDF, 35.9kb)
• Privacy notice – help for teens (PDF, 75.4kb)
• Privacy notice – Local Authority Designated Officer (PDF, 35.4kb)
• Privacy notice – Local Safeguarding Children’s Board (PDF, 38.4kb)
• Privacy notice – Local Safeguarding Children’s Board (training) (PDF, 36.4kb)

Contact Us:

• Privacy notice – competitions (PDF, 28.8kb)
• Privacy notice – complaints and suggestions (PDF, 28.9kb)
• Privacy notice – consultations (PDF, 57.6kb)
• Privacy notice – social media (PDF, 30.8kb)

Council:

• Privacy notice – AAP – 3 Towns (PDF, 33.2kb)
• Privacy notice – AAP – 4 Together Partnership (PDF, 32.1kb)
• Privacy notice – AAP – BASH (PDF, 30.7kb)
• Privacy notice – AAP – Chester-le-Street (PDF, 30.7kb)
• Privacy notice – AAP – Derwent Valley (PDF, 31.4kb)
• Privacy notice – AAP – Durham (PDF, 31.6kb)
• Privacy notice – AAP – East Durham (PDF, 55.3kb)
• Privacy notice – AAP – East Durham Rural Corridor (PDF, 30.4kb)
• Privacy notice – AAP – GAMP (PDF, 31.6kb)
• Privacy notice – AAP – Mid Durham (PDF, 31.2kb)
• Privacy notice – AAP – Spennymoor (PDF, 31.1kb)
• Privacy notice – AAP – Stanley (PDF, 65.1kb)
• Privacy notice – AAP – Teesdale (PDF, 30.4kb)
• Privacy notice – AAP – Weardale (PDF, 53.9kb)
• Privacy notice – AAP consultations (PDF, 35.8kb)
• Privacy notice – asset management (PDF, 37.5kb)
• Privacy notice – buildings and facilities management (lifts) (PDF, 29.0kb)
• Privacy notice – children adults and health (legal) (PDF, 34.4kb)
• Privacy notice – committee services (PDF, 35.2kb)
• Privacy notice – consultations (PDF, 57.6kb)
• Privacy notice – corporate fraud (PDF, 44.3kb)
• Privacy notice – corporate fraud (data matching) (PDF, 49.0kb)
• Privacy notice – Durham Ask (PDF, 29.4kb)
• Privacy notice – durham pension fund (PDF, 43.8kb)
• Privacy notice – electoral services (PDF, 66.7kb)
• Privacy notice – external workers (PDF, 39.2kb)
• Privacy notice – fleet services (PDF, 35.9kb)
• Privacy notice – fleet services (private works) (PDF, 28.6kb)
• Privacy notice – governance (PDF, 30.5kb)
• Privacy notice – health and safety (employees) (PDF, 40.5kb)
• Privacy notice – health and safety (non-employees) (PDF, 41.2kb)
• Privacy notice – human resources (PDF, 38.5kb)
• Privacy notice – human resources (external workers) (PDF, 39.2kb)
• Privacy notice – internal audit (PDF, 39.9kb)
• Privacy notice – internal audit (insurable claims) (PDF, 34.2kb)
• Privacy notice – litigation (PDF, 35.2kb)
• Privacy notice – member support (PDF, 36.6kb)
• Privacy notice – occupational health (PDF, 60.8kb)
• Privacy notice – property planning and project management (PDF, 32.5kb)
• Privacy notice – resources and development (PDF, 36.7kb)
• Privacy notice – strategy and projects (RLS) (PDF, 54.9kb)
• Privacy notice – training and development – accredition (RLS) (PDF, 30.0kb)
• Privacy notice – training and development – registration cards (RLS) (PDF, 29.5kb)
• Privacy notice – training and development (RLS) (PDF, 29.5kb)

Council tax, benefits and support:

• Privacy notice – council tax (PDF, 113.1kb)
• Privacy notice – gypsy roma and travellers (PDF, 31.8kb)
• Privacy notice – welfare assistance (PDF, 39.9kb)

Environment and environmental issues:

• Privacy notice – anti-social behaviour and wardens (PDF, 37.7kb)
• Privacy notice – Chartered Institute of Environmental Health (training) (PDF, 54.0kb)
• Privacy notice – civic pride (PDF, 29.3kb)
• Privacy notice – clean and green (PDF, 29.7kb)
• Privacy notice – environment and design (PDF, 36.8kb)
• Privacy notice – environment protection (PDF, 62.0kb)
• Privacy notice – food safety (PDF, 36.0kb)
• Privacy notice – pest control (domestic) (PDF, 30.1kb)

Information, communications, libraries and archives:

• Privacy notice – archaeology (PDF, 33.0kb)
• Privacy notice – customer account (PDF, 31.6kb)
• Privacy notice – Durham Record Office (PDF, 23.3kb)
• Privacy notice – Durham Record Office (volunteers) (PDF, 22.7kb)
• Privacy notice – emergency plans (PDF, 54.2kb)
• Privacy notice – information management (PDF, 37.4kb)
• Privacy notice – libraries (PDF, 33.5kb)
• Privacy notice – photography and filming (PDF, 56.9kb)
• Privacy notice – social media (PDF, 30.8kb)

Leisure and culture:

• Privacy notice – allotments (PDF, 29.7kb)
• Privacy notice – culture and sport (volunteering) (PDF, 38.0kb)
• Privacy notice – food festivals (PDF, 31.6kb)
• Privacy notice – gym and swim membership (PDF, 35.6kb)
• Privacy notice – parks and countryside (PDF, 32.6kb)
• Privacy notice – swimming lessons (PDF, 35.7kb)
• Privacy notice – theatre and cinema (PDF, 35.4kb)
• Privacy notice – Thrive (PDF, 35.4kb)
• Privacy Notice – Thrive mobile app – January 2019 (PDF, 29.0kb)
• Privacy notice – wellbeing (PDF, 36.5kb)

Planning and property:

• Privacy notice – asset management (PDF, 37.5kb)
• Privacy notice – building control (PDF, 35.3kb)
• Privacy notice – land charges (PDF, 29.3kb)
• Privacy notice – planning applications (PDF, 35.5kb)
• Privacy notice – spatial policy (PDF, 38.6kb)

Roads and transport:

• Privacy notice – blue badges (PDF, 87.5kb)
• Privacy notice – disabled registrations (PDF, 31.4kb)
• Privacy notice – integrated passenger transport (PDF, 37.4kb)
• Privacy notice – licensing – taxis (PDF, 64.8kb)
• Privacy notice – parking (PDF, 36.3kb)
• Privacy notice – roads (PDF, 32.9kb)
• Privacy notice – street lighting and illuminated signs (PDF, 28.4kb)

Schools and education:

• Privacy notice – education support (PDF, 49.1kb)
• Privacy notice – newly qualified teachers support (PDF, 33.7kb)
• Privacy notice – progression and learning (PDF, 85.7kb)
• Privacy notice – progression and learning (employers) (PDF, 80.7kb)
• Privacy notice – school and governors support service (PDF, 31.5kb)
• Privacy notice – special educational needs support (PDF, 37.0kb)
• Privacy notice – The Woodlands (PDF, 29.3kb)

Social care and health:

• Privacy notice – adult care (PDF, 33.7kb)
• Privacy notice – adult care (learning disabilities and mental health) (PDF, 299.8kb)
• Privacy notice – blue badges (PDF, 87.5kb)
• Privacy notice – Care Academy (PDF, 83.5kb)
• Privacy notice – care connect (PDF, 68.2kb)
• Privacy notice – children’s social care (PDF, 37.6kb)
• Privacy notice – direct payments (PDF, 31.8kb)
• Privacy notice – disabled registrations (PDF, 31.4kb)
• Privacy notice – hearing and sight impaired registrations (PDF, 30.6kb)
• Privacy notice – Local Authority Designated Officer (PDF, 35.4kb)
• Privacy notice – public health (PDF, 88.3kb)
• Privacy notice – Safeguarding Adults Board (PDF, 38.0kb)
• Privacy notice – Safeguarding Adults Board (training) (PDF, 37.8kb)
• Privacy notice – Shared Lives (PDF, 33.1kb)

Waste and recycling:

• Privacy notice – waste and recycling (PDF, 33.1kb)

Other council services:

• Privacy notice – adult learning (PDF, 33.7kb)
• Privacy notice – bereavement services (PDF, 32.2kb)
• Privacy notice – competitions (PDF, 28.8kb)
• Privacy notice – consumer protection (PDF, 43.4kb)
• Privacy notice – customer account (PDF, 31.6kb)
• Privacy notice – Employability (PDF, 35.2kb)
• Privacy notice – Housing Solutions (PDF, 83.2kb)
• Privacy notice – registrars (PDF, 41.4kb)
• Privacy notice – Vulnerability Intervention Pathway Service (PDF, 40.3kb)
• Privacy notice – youth justice service (PDF, 97.3kb)

Ref: http://www.durham.gov.uk/legalinfo

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